Refund policy

Return and Refund Policy

At Creatively Designed Shop, we aim to ensure that our customers are completely satisfied with their purchases. Please review our return and refund policy below, which applies to both custom and non-custom products.

1. General Return Policy

  1. Eligibility for Returns:
    • Items must be returned within 30 days of delivery.
    • Items must be unused, unworn, and in the original packaging with tags intact.
    • Returns for custom, personalized, or made-to-order products are not eligible for return or exchange, except in cases of defects or errors.
  2. Non-Returnable Items:
    • Gift cards
    • Final sale items
    • Custom and personalized products, unless defective

2. Custom Products, Personalized, or made-to-order

  • Defects or Errors: If the product arrives defective, damaged, or with a significant misprint, you are eligible for a replacement or refund.
  • Process for Defective Items:
    1. Submit a claim with photo evidence of the defect, damage, or misprint.
    2. Claims must be submitted within 30 days of receiving the item.
    3. Refunds will be issued after the printing vendor confirms the defect.
  • Non-Returnable Conditions:
    • Issues caused by incorrect information provided during checkout (e.g., wrong size, incorrect address).
    • Items with slight variations in print or color due to the printing process.

3. Non-custom Products

    • Items must be in new condition and returned within 30 days.
    • Include the original receipt or proof of purchase.
    • The customer is responsible for return shipping costs unless the item is defective.

4. Process for Returns and Refunds

  1. Initiating a Return:
    • Contact us at info@creativelydesignedshop.com with your order number, photos of the product (if applicable), and the reason for the return.
  2. Approval:
    • Once your return is approved, you’ll receive instructions for shipping the product back to us.
  3. Refunds:
    • Refunds will be issued to the original payment method once we receive and inspect the returned item.
    • Shipping costs are non-refundable, except in cases of defects or errors.
  4. Exchanges:
    • Exchanges are processed only for defective or damaged items.

5. Shipping Returns

  • You are responsible for the cost of return shipping, except for defective items or errors caused by us.
  • We recommend using a trackable shipping service to ensure your return is delivered successfully.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:
Email: info@creativelydesignedshop.com